Privacy Policy & Terms of Use

Privacy Policy

Carrington Communities' Privacy Policy

This privacy policy is our commitment to respect and protect your personal information.

What is ‘personal information’?

Personal information is information about an identifiable individual. There are many types of personal information that we may require in order to serve you better, including the following:

  • Your identity or contact information such as name, address, phone number, fax number, and e-mail address,
  • Your mortgage or financial history when purchasing a home from us,
  • Other information incidental to purchasing a home from us (including information about professional advisors), and
  • Information gathered in customer service inquiries, surveys, contests, or inquiries into our products and services.

Why do we collect, use, and disclose your personal information?

We only collect personal information that is strictly necessary for the purposes outlined in this privacy policy. We collect, use and disclose personal information to serve you better. Examples of why we collect your personal information:

  • Respond to your requests for product or service information.
  • Engage in business transactions with you and provide appropriate levels of service following the completion of a transaction.
  • Share personal information that we collect with other service providers, such as utilities, warranty providers, insurance companies, banking institutions and credit agencies, as well as trades and contractors, etc. who perform various functions to assist in our delivery of service to you.
  • Provide personal information to third parties for legal or regulatory purposes.
  • Use personal information at an aggregate level to improve the quality and efficiency of our products and services and to enhance our marketing efforts.
  • Share your personal information within our enterprise (including our subsidiaries and affiliates) to cross promote products and services which we believe will be of interest to you.
  • Distribute informational e-mail communications.

How do we gather your information?

We do not use techniques to collect personal information about you without your knowledge. Generally we collect personal information from you directly or from our business partners such as realtors, or lending or mortgage officers. This information could be collected in person, over the telephone, through the mail, or by electronic means.

Your Consent

We only collect, use, or disclose personal information for the purposes we believe you would consider appropriate under the circumstances. Your knowledge and consent are required for the collection, use, or disclosure of your personal information unless permitted or required by law. Of course, subject to reasonable and lawful limits, you can choose not to provide us with some or all of your personal information. However this choice may prevent us from providing the product, service or information that you requested.

We believe you would also expect us to contact you to advise you of new and existing services and benefits that may be of interest to you, and ask your opinion about our current performance through customer satisfaction surveys. From time to time, we will inform you of such services or contact you for your opinions via direct marketing. Direct marketing material is usually delivered to you by mail, telephone or electronic means. Unless you contact us to inform us otherwise, we will consider that you have consented to our continued use and disclosure of your information for these purposes. You may choose not to receive these offers or surveys and have your name deleted from lists.

We separately request your express consent, or rely on implied consent, in the provision of commercial electronic messages (e-mails, texts and instant messages) to you.

Third Parties

Except set out in this privacy policy, or as permitted or required by law, we do not sell or disclose any of your personal information to any other organization.

How do we store and protect your personal information?

Your personal information is stored in secure locations and on secure servers.
Your personal information is retained only as long as reasonably necessary for the purposes set out in this privacy policy. When no longer required, we destroy, erase or de-personalize the personal information. Certain legal requirements may necessitate our retaining some or all of the personal information for a specific period of time.
We protect your personal information by using industry standard technology and security safeguards appropriate to the sensitivity of the information, including physical, administrative and electronic controls to minimize the risk of unauthorized access, use or disclosure of or to your personal information.
Our employees are trained to appreciate the importance of privacy and confidentiality of personal information and the provisions of this policy apply to them as conditions of their employment.

Online Privacy Practices

Cookies – When you access our website, we may use a browser feature called a ‘cookie' to collect information such as the type of Internet browser and operating system you use, the domain name of the website from which you came, date and duration of the visit, number of visits, average time spent on our website, pages viewed and number of cookies accumulated. A cookie is a small text file containing a unique identification number that identifies a browser, but not necessarily the visitor, to our computers each time our website is visited. In addition to the identified purposes described in this privacy policy, we may use this website information and share it with other organizations with which we have a commercial relationship, to measure the use of our website, to improve the functionality and content of the website and to facilitate usage by a visitor. You can reset your browser either to notify you when you have received a cookie or refuse to accept cookies. However, if you refuse to accept cookies, you may not be able to use some of the features available on our website.

Online Communications – In order to provide you with a service or information, you may voluntarily submit personal information to us for purposes such as asking a question, obtaining information, reviewing or downloading a publication, subscribing to a newsletter or a mail or e-mail list, participating in an event, and participating in contests and surveys. We may combine and store personal information about your use of our website and the online information you have provided with certain other personal information we may have collected.

E-mail Communications – Occasionally, we may send marketing or promotional e-mail communications to you with information that may be useful, including information about our products and services, and other third parties with whom we have a relationship. In this process, we may collect certain information such as the date/time you first opened our e-mail communications, the number of times you open our e-mail communications, the number of click-throughs per article, total click-through activity on the contents of our e-mail communications and compile generally the related statistics. We may combine and store any such information to manage and improve our e-mail communications to you. We will include instructions on how to unsubscribe and inform us of preferences if you decide you do not want to receive any future marketing or promotional e-mails from us.

Links – Our website may contain links to other websites which are provided as a convenience only. You are advised that other third party websites may have different privacy policies and practices than us, and we have no responsibility for such third party websites.

Changes to this Privacy Policy

We reserve the right to modify or supplement this privacy policy at any time.

Terms of Use

CARRINGTON.CA provides CARRINGTON.CA web site including CARRINGTON.CA Home Page and other CARRINGTON.CA content (collectively, the " CARRINGTON.CA Site") subject to your compliance with the terms and conditions below. PLEASE READ THIS BEFORE ACCESSING THE CARRINGTON.CA SITE. BY ACCESSING CARRINGTON.CA SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, DO NOT USE THE CARRINGTON.CA SITE. By accessing CARRINGTON.CA Site, you agree to be bound by the terms and conditions listed below:

1. Rules. While visiting CARRINGTON.CA, you may not:

  • Post, transmit or otherwise distribute information constituting or encouraging conduct that would constitute a criminal offense or give rise to civil liability, or otherwise use CARRINGTON.CA Site in a manner which is contrary to law or would serve to restrict or inhibit any other user from using or enjoying CARRINGTON.CA Site or the Internet;
  • Post or transmit any information or software which contains a virus, cancelbot, trojan horse, worm or other harmful or disruptive component; or
  • Upload, post, publish, transmit, reproduce, or distribute in any way, information, software or other material obtained through CARRINGTON.CA Site which is protected by copyright, or other intellectual property right, or derivative works with respect thereto, without obtaining permission of the copyright owner or right holder.

2. Linked Sites. Any sites to which CARRINGTON.CA provides links are operated by independent parties and are not under the control of CARRINGTON.CA.

3. Independent Parties. CARRINGTON.CA and linked web sites are independent parties. There is no agency, employee or partnership relationship of one to the other or among any of them and they have no authority to bind another of the parties. Any reference describing CARRINGTON.CA and any linked site as "partners" is colloquial only and does not represent the legal relationship between them, which is one of independent contractors.

4. Monitoring. CARRINGTON.CA has no obligation to monitor CARRINGTON.CA Site. However, you agree that CARRINGTON.CA has the right to monitor CARRINGTON.CA Site electronically from time to time and to disclose any information as necessary to satisfy any law, regulation or other governmental request, to operate CARRINGTON.CA Site properly, or to protect itself or its users in accordance with CARRINGTON.CA ‘s Privacy Statement. CARRINGTON.CA will not intentionally monitor or disclose any private electronic-mail message unless required by law. CARRINGTON.CA reserves the right to refuse to post or to remove any information or materials, in whole or in part, that, in its sole discretion, are unacceptable, undesirable, or in violation of this Agreement. CARRINGTON.CA does not hire moderators to monitor the web site. All moderators for CARRINGTON.CA are volunteers and CARRINGTON.CA is not responsible for their actions.

5. Privacy. For information on how identifiable information is collected, used and disclosed by CARRINGTON.CA, please read our Privacy Statement.

6. No Warranty. CARRINGTON.CA assesses the products and services offered by CARRINGTON.CA and believes that these products and services are appropriate and valuable to CARRINGTON.CA customers. CARRINGTON.CA does not, however, guarantee any products or services provided by CARRINGTON.CA. Pricing contained on the site is subject to change without notice.

7. Limitation of Liability. CARRINGTON.CA, including its affiliates, related companies and suppliers, take no responsibility for the accuracy or validity of any claims or statements contained in the documents and related graphics on CARRINGTON.CA Site. Further, CARRINGTON.CA makes no representations about the suitability of any of the information contained in the documents and related graphics on CARRINGTON.CA Site for any purpose. All such documents, related graphics, product and services are provided "as is" and without warranties or conditions of any kind. In no event shall CARRINGTON.CA be liable for any damages whatsoever, including special, indirect or consequential damages, arising out of or in connection with the use or performance of information, products or services available on or through CARRINGTON.CA site.

8. Recourse. If you are dissatisfied with CARRINGTON.CA Site or with any terms, conditions, rules, policies, guidelines or practices of CARRINGTON.CA in operating CARRINGTON.CA Site, your sole and exclusive remedy is to discontinue using the CARRINGTON.CA Site.

9. Indemnity. You agree to defend, indemnify and hold CARRINGTON.CA and its affiliates and related companies harmless from any and all liabilities, costs and expenses.

Internet-Based Advertising, Information About our Website and Cookies


We and/or our service providers collect IP (Internet protocol) addresses from all visitors to the website and other related information such as browser type, operating system, page requests and an average time spent visiting our website. 

This information is only used to enable us to understand our site’s activity and to improve and monitor the website.

Internet-Based Advertising 

You may find our advertisements on other websites through the usage of our third parties, such as Facebook. These companies may additionally use web beacons, tracer tags, cookies to report understand certain information surrounding your visits to our site and other sites you visit and/or interact to ads, in order to measure the effectiveness of our marketing campaigns and to deliver the appropriate ads which are relevant to you on and off our website. 

If you would like to learn additional information about the collection and use of information by third parties for behavioural purpose. Additionally, if you would like to opt-out of certain third-party cookies or selection what online advertisements you choose to receive, you may do so by visiting the Digital Advertising Alliance of Canada website. 

If you would like opt-out of internet-based ads from Google, you may do so here


We may utilize services from a third party such as Google Analytics to aid us in obtaining and analyzing information about the sections of our site which you frequent. These third parties may use technologies as noted above including: web beacons, web server logs and cookies. This information will be used to improve and evaluate your customer experience and the simplicity and convenience of our website, in addition to aiding us in understanding the specific ways in which you use our site based on your website visits. If you would like further information regarding how Google uses data when on a patterns’ sites or applications, you may do so here.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Facebook Advertisement

Facebook offers advertising that targets users based on designed audiences and specific objectives. Facebook collects this data based on provided and approved user parameters.

Alternatively, ads may target you based off of data from your browser through the utilization of algorithms. Facebook may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of ads by going to your Facebook profile, selecting settings, ad, and then making modification in the Ad settings (Ads based on data from partners) by selecting Not Allowed.’ 

Social Media

This site may provide you with the opportunity to engage with our content on or through third-party social networking sites, applications or plug-ins. When you engage with our content on or through third-party operated social networking websites, applications or plug-ins, you may allow us to have access to certain information that is associated with your social media accounts (Username, email, name) to deliver the content or as a part of the operation of the website, application or plug-in. When you provide information from your social media account, we may utilize this information to personalize your experience on our site and on the third-party social networking websites, applications or plug-ins and to provide you with other services or products you may request.

Access to Your Personal Information 

You retain the right to access, update and correct inaccuracies in your personal information that we have in our custody and control. This is subject to personal exceptions as prescribed by the law. 

You may request access to update, modify and correct inaccuracies in personal information that have in our possession or control by emailing, writing us, or calling us through the contact information as noted below. 

We may in turn request certain information for verification purposes in order to properly identify you as the appropriate person seeking access to their personal information records.

Changes to the Privacy Policy 

This privacy policy may be updated periodically to reflect changes to our personal information practices in accordance with the law. We will post the updated Privacy Policy on our website; your personal information will always be treated in accordance to what is noted within the Privacy Policy in place at the time your personal information was collected, unless you otherwise consent.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Disclosure and Sharing of Your Personal Information 

We will not under any circumstances disclose, rent, trade, sell or otherwise transfer your personal information without your consent, except as otherwise outlined herein.

Service Providers: Your personal information may be transferred (or otherwise made available) to our designated third parties or affiliates who provide services on our behalf. As an example, we may utilize a service provider for the maintenance of our website, including hosting an information form, providing additional services related to our site, sending electronic mail or other functions related to our business or services provided. 

Our service providers are given only the information they need to perform designated functions, and are not authorized under any circumstances to disclose personal information for their own marketing purposes. 

Your personal information may be maintained and processed by us, our affiliations and other third party service providers in Canada, the US or other foreign jurisdictions. In the event that personal information is transferred to other foreign jurisdictions, it will be subject to the laws of that country and may be disclosed to or accessed by their respective courts of law (or related parties), local law enforcement and governmental authorities in accordance to their laws. 

Legal/Compliance: Carrington Communities, its affiliates, sister companies and its Canadian or foreign service providers may provide your personal information in response to a search warrant or other legally valid order or inquiry to another organization for the purposes of investigating any breaches of an agreement, violation of a law or detecting, preventing or suppressing fraud, or as otherwise permitted or required by applicable Canadian or other foreign laws. Your personal information may also be disclosed where necessary for the establishment, exercise or defense of legal claims and to prevent or investigate loss or harm to persons or property.

Sale of Business: Personal information may be provided to third parties in connection with a prospective or completed business transaction, including a sale or merger (including transfers made as part of bankruptcy proceedings or insolvency) involving all or a part of Carrington Communities or as a part of a corporate reorganization or stock sale or additional or other changes in corporate control.